Question 1

Where do you deliver flowers?

Accepted Answer

We deliver across the Philippines, from our shops in Iloilo City and Bacolod City to homes, offices, and events. Each checkout goes to one address. A second address needs a second order. Delivery proceeds except where local conditions make a destination unsafe.

Question 2

How do I order flowers online?

Accepted Answer

Choose the arrangement, then add the card message and your name. Both are included. Enter one address, the recipient’s name as it appears on a valid ID, and a mobile number that will be answered. Select the delivery date and pay. On an ordinary day, an order placed after 2:00 PM Manila time is delivered the next day, even if you selected today’s date. During peak seasons, including Valentine’s Day, dispatch follows a separate schedule, and we confirm the date with you. For a manual booking, message us on Viber.

Question 3

What occasions can I send flowers for?

Accepted Answer

Birthdays, anniversaries, Valentine’s Day, Mother’s Day, weddings, inaugurations, sympathy, and funerals. The card message is your own note on the gift. For a design that is not on the site, message us on Viber with the occasion, the city, the date, and the budget.

Question 4

Can I cancel my order?

Accepted Answer

The order stands once it is placed. It is not cancelled and it is not refunded. Read the recipient’s name, mobile number, address, date, and card message before you pay.

Question 5

Can I include other gifts with my flower order?

Accepted Answer

Yes, on a celebration order. Chocolates, a money bouquet, a plush, fruit, a cake, or balloons can travel with the bouquet to the same address. Plan it before you pay. That checkout cannot be split into two addresses.

Question 6

What if a flower in the design needs to change?

Accepted Answer

These flowers are a personal gift. If a supply shortage means a stem should change, we contact you first. We change it only when you agree.

Question 7

What should the recipient expect?

Accepted Answer

The name on the order should match a valid ID. We call or text when we arrive, and we need an answer within 30 minutes. If the recipient is unknown at the address, cannot show identification, cannot be reached, or refuses the flowers, the delivery has failed and the payment stands.

Question 8

Who can ask about my order?

Accepted Answer

The person who placed the order. Message us on Viber from that same person. We do not discuss a booking with anyone else.

Question 9

Will I get a photo when the flowers are delivered?

Accepted Answer

Yes. We send you a photo when the flowers are handed over. If it does not arrive, message us on Viber and ask for it.

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